To return any product please fill in the returns form you received in your parcel.
If you wish to return/exchange a product please notify and send an email to firstname.lastname@example.org quoting your ORDER number, your name, product code (found on the invoice) reason for the return within 5 days (Mauritius) and 14 days (International) of receiving the goods (with completed returns form specified above).
All items should be returned in their original condition and packaging with the returns form enclosed. We will not be liable for any loss or damage incurred whilst returns are held by third parties or for the return postage costs.
Once the items are received by us, your refund will be credited via the same method the original payment was made or can be it can be exchanged. We will process your refund within 48 hours of receipt of returned goods. Refunds can take 3-5working days to reflect in your account, depending on your banks accepting process.
- We will not be able to refund your order without a completed returns form provided enclosed in your parcel
- We recommend returning the goods by registered/insured post and can be sent from your local post office
- Your refund will be credited by the same method of payment and/or to the same card with which you made your original payment
- Please note all Mauritius returns must be received back to us within 5 working days. All International orders must be received back within 14 working days
8th Floor Ex Bramer House, Cybercity Ebene, Mauritius.
Phone : (230) 625-0540 / 5-9896438